Policies

Website Orders

Online orders are processed Monday through Friday, allow 1-2 business days for order placement, unless otherwise stated. Orders placed between 3pm PST Friday thru midnight PST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within 1-2 business days to gather the information needed to expedite the order. If we attempt to contact you after five business days, we reserve the right to cancel your order.

---

Payments

We accept American Express, Visa, MasterCard and Discover. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

---

Sales Tax

Sales tax will be charged when applicable.

---

SHIPPING

We will attempt to process and ship your order within the first day it’s received, however most orders will be processed and shipped within 1-2 business days. We will email you when the order has been shipped. We are unable to ship to APO/FPO or PO Box addresses.

---

Returns / Return Policy

If for any reason you are not satisfied with your purchase please follow these guidelines for your return. ALL returns require a Return Authorization # (RA)

ALL returns must be post marked within 14 days of receipt. Any returns sent after this time will NOT be honored. We do not refund shipping charges.

All accessories, undergarments, swimwear, home goods, all sequined items, sale items and special order merchandise are FINAL SALE and ARE NOT eligible for return.

We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not comply with above guidelines are not returnable. We will send them back to you at your own expense.

---

Damaged/Incorrect Items

In the event that you receive an item that is defective, damaged or incorrect, you must notify us via email at [email protected] within 5 business days of receiving the item. All original packaging materials must be included and still connected to merchandise. Please allow 5 business days for us to review and process your request for return approval.

---

Exchanges

In the event that you wish to exchange an item for another color or size, please contact us via email at [email protected] to ensure that we have that item available. We will ONLY accept returns for exchange if they meet all criteria for an acceptable return (see above return policy). When you receive your Return Authorization write “exchange” on the form. We will ship the exchange to you at our expense (does not apply to International orders).

---

How to Return Merchandise

Return Authorization (RA) number issued by www.kaurboutique.com must accompany all returns. To obtain an RA number, request one online via email to [email protected] Fill out the RA form and include it in the package. If you do not have a form, include a note with your RA #, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does NOT guarantee automatic credit or approval of what you are wishing to return. Items are still subject to inspection). Ship the merchandise securely wrapped, pre-paid and insured to:

RA #_________________________

---

Tips on sending a return package

Send via UPS or insured parcel post for proof of delivery. If you return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.

No COD (Cash/Check on Delivery) packages will be accepted.

Note your RA number on the package for proper and timely handling and processing. Include a completed RA form with the merchandise. Otherwise processing will be delayed. Package your return carefully, as we cannot return or exchange items that have arrived damaged due to poor packaging.

Your return will be processed within 5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry contact us via e-mail at [email protected].

---

In Store Returns

All purchased online items will not be accepted for return in any store locations. All merchandise that you wish to return must be done by following the above steps for return. No exceptions will be made.

CONTACT US

If you have any questions or concerns, feel free to send us a message.